STQC

ISO 20000 ITSM

STQC’s earlier certification pages list ISO/IEC 20000-1 IT Service Management (ITSM) certification alongside ISMS and QMS, as a third-party management-system scheme promoted by STQC for IT service providers. STQC’s current website menu shows ISMS and QMS under management-system certification, so confirm that ITSM certification is still offered before applying.

We check availability, prepare your service management system and apply where offered.

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Service Overview

What is ISO 20000 ITSM?

ISO/IEC 20000-1 is the international standard for an IT Service Management System (SMS): requirements for planning, delivering, operating and improving IT services. STQC’s ITSM certification assessed an IT service provider’s service management system against the standard through system assessment and surveillance.

Documents include the application with scope of services, locations and staff numbers, service management documentation (service catalogue, SLAs, incident, change and problem management procedures, records), internal audit and management review, entity documents, certification agreement and fee. Fees and durations were not retrieved, and availability needs confirmation.

ISO 20000 ITSM

Who Needs This Service

IT service providers, BPO and ITES companies, data-centre operators and government IT service departments need ITSM.

Managed service providers use it for tenders.

Organisations with ITIL practices benefit.

If STQC does not offer it, use another accredited body.

Key Benefits

Availability checked first
SMS prepared
Application support
Audit readiness
Structured IT services

Next Steps & Related Services

After checking, proceed with certification. Related services: STQC ISO 27001, ISO 9001 and ISO certification.

Common Mistakes

Assuming availability.
Weak SMS.
No internal audit.
Wrong scope.
Ignoring surveillance.

Timeline, Costs & Practical Tips

Availability should be confirmed with STQC.

Practical tip: ask STQC IT Certification Services.

Additional Information

ISO 20000-1 supports reliable IT service delivery.

Practical Scenarios

Scenario 1:

An IT provider checks availability.

Scenario 2:

A data centre prepares SMS.

Scenario 3:

A department plans certification.

Process & Planning

Because ITSM may not appear in STQC's current menu, begin by asking STQC IT Certification Services whether ISO/IEC 20000-1 certification is currently offered. If it is, prepare your service management system: service catalogue, SLAs, incident, change and problem management procedures and records, then run an internal audit and management review and apply with scope and fees. If it is not offered, consider another accredited body. Planning checklist: document service processes, measure SLAs, keep customer feedback records and align with ISO 27001 where relevant.

Written By

Raghav Sharma

Operations Executive

10+ Years Experience

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Raghav Sharma has 10+ years of experience covering Company Registration - Operation, MCA Services - Operation, Corporate Operation, Import Export Services - Operation, Goverment Licence Services - Operation, FSSAI - Operation, SEBI - Operation, Labour Compliance - Operation, Fund Raising - Operation, Licence & Certificate - Operations.

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Frequently asked questions

Need clarity?

Is ITSM still offered by STQC?

Older pages list it; the current menu does not, so confirm.

What is ISO 20000-1?

An IT service management standard.

Who needs it?

IT service providers.

Are fees published?

Not in the sources reviewed.

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